Assisting customers with parts inquiries, in person, on the phone and electronically.
Filling orders for Service Technicians in the Service Department.
Placing orders in a timely fashion.
Maintaining proper inventory levels.
Inspect damaged parts brought in by customers to determine the proper replacement.
Identifying the necessary part(s) required on the basis of the customer's description of issues.
Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
Consult catalogs for stock numbers and prices and bring parts from the stockroom.
Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.