Location
barcelona, barcelona, Spain
Posted
July 26, 2026
Job Description
PARTNERSHIPS MANAGER
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Location:
Barcelona (Hybrid) or Seville
Own and scale outsourced operations performance
Are you experienced in managing external partners and driving operational performance through data and structure?
We’re partnering with a fast-scaling technology business to hire a
Partnerships Manager
to lead the relationship, governance, and performance of outsourced customer operations.
This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you’ll be doing
Own and manage relationships with outsourced service providers (BPOs)
Lead governance forums (weekly, monthly, quarterly reviews)
Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)
Manage vendor scorecards, performance plans, and escalations
Oversee capacity plannin...
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Location:
Barcelona (Hybrid) or Seville
Own and scale outsourced operations performance
Are you experienced in managing external partners and driving operational performance through data and structure?
We’re partnering with a fast-scaling technology business to hire a
Partnerships Manager
to lead the relationship, governance, and performance of outsourced customer operations.
This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you’ll be doing
Own and manage relationships with outsourced service providers (BPOs)
Lead governance forums (weekly, monthly, quarterly reviews)
Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)
Manage vendor scorecards, performance plans, and escalations
Oversee capacity plannin...