Partner Success and User Support Specialist (España)

Full-time Management & Operations

We are looking for a dual-function Operations Specialist to manage the end-to-end experience for both our professional partners and general user base. This role acts as a bridge between two sides of a big digital marketplace, ensuring that service providers are successfully integrated and that individual users find success using our platform tools.

Responsibilities

Customer Support & Experience

• Handle inbound and outbound calls, emails, and chat.
• Provide timely, empathetic, and solutions‑oriented support across a wide range of queries.
• Support users across multiple regions by leveraging translation tools where needed, ensuring clear and accurate communication regardless of language.
• Manage the full user journey, ensuring end‑to‑end resolution and satisfaction.
• Build strong, trust‑based relationships with users.

Issue Resolution & Case Management

• Troubleshoot and resolve technical, operat...