Location
quezon city, metro manila, Philippines
Posted
July 14, 2026
Job Description
Responsibilities
- Receive and review incoming customer issues (via phone, email, chat, or ticketing system) to determine nature, severity, and impact
- Raise and track tickets with telco service providers for service issues and outages
Qualifications
- Bachelor's degree in Information Technology or a related field (or equivalent experience)
- Minimum of 1–3 years of experience in customer support, helpdesk, or technical triage roles
- Strong understanding of SLA structures and prioritization frameworks