Location
Quezon City, National Capital Region, Philippines
Posted
July 13, 2026
Job Description
Key Responsibilities:
• Receive and review incoming customer issues (via phone, email, chat, or ticketing system) to determine nature, severity, and impact
• Raise and track tickets with telco service providers for service issues and outages
Qualifications:
• Bachelor's degree in Information Technology or a related field (or equivalent experience)
• Minimum of 1–3 years of experience in customer support, helpdesk, or technical triage roles
• Strong understanding of SLA structures and prioritization frameworks