Job Description
Job Responsibilities:
- Perform guest check-in and check-out procedures.
- Attend to guest enquiries professionally via phone, email and walk-ins.
- Handle room reservations and update guest details in the hotel system.
- Conduct regular floor checks and ensure public areas are clean and presentable.
- Coordinate with housekeeping to ensure rooms are ready for arriving guests.
- Assist guests with directions, recommendations and general enquiries.
- Prepare shift handover reports and update operational logs.
- Assist with inventory checks and stock replenishment when required.
- Support night audit and operational duties when assigned.
- Perform any other duties assigned by the Management.
Requirements:
- Friendly and service-oriented personality.
- Comfortable interacting with guests from different nationalities.
- Able to work independently and as part of a team. <...