Location
kitchener, region of waterloo, Canada
Posted
July 13, 2026
Job Description
Be a vital part of Kitchener's team as a Part-Time Corporate Customer Service Agent. Engage with residents and manage inquiries in this dynamic role focusing on problem resolution and customer support.
This temporary part-time position for 12 months requires strong customer service and organizational skills. You’ll provide information and facilitate inquiries through the Corporate Contact Centre. Experience with software like Salesforce is preferred as you will update service requests and assist in managing a variety of customer communications.
Key Responsibilities:
• Provide information and redirect calls concerning municipal services
• Generate and update service requests in City Works and Salesforce
• Follow up on unresolved issues with customers
• Document customer complaints and requests thoroughly
• Deliver assistance via phone, email, and in person
Requirements:
• High School Diploma plus one year post-secondary education
• Minimum 1 year experience...
This temporary part-time position for 12 months requires strong customer service and organizational skills. You’ll provide information and facilitate inquiries through the Corporate Contact Centre. Experience with software like Salesforce is preferred as you will update service requests and assist in managing a variety of customer communications.
Key Responsibilities:
• Provide information and redirect calls concerning municipal services
• Generate and update service requests in City Works and Salesforce
• Follow up on unresolved issues with customers
• Document customer complaints and requests thoroughly
• Deliver assistance via phone, email, and in person
Requirements:
• High School Diploma plus one year post-secondary education
• Minimum 1 year experience...