Location
Livonia, MI, United States
Posted
July 17, 2026
Job Description
Purpose:
To provide client service support to the Account Management teams’ ostomy clients. Collect medical documentation and information in order to setup new ostomy clients of 180 Medical. Assist in providing support for Convatec US Home Services Group (US HSG) compliance program by ensuring service location administrate tasks are complete and/or maintained in-line with company guidance and/or regulatory directives.
**Job Duties:**
+ Handle incoming phone calls and emails from ostomy customers regarding orders & customer service issues
+ Make outbound calls and sends emails to ostomy customers and other parties regarding orders & customer service issues
+ Speaks with ostomy customers by phone and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service
+ Make entries as appropriate in Medtrack, a proprietary system
+ Communicates with auditors to obtain Plans of Care; documentation required by insurance and chart...
To provide client service support to the Account Management teams’ ostomy clients. Collect medical documentation and information in order to setup new ostomy clients of 180 Medical. Assist in providing support for Convatec US Home Services Group (US HSG) compliance program by ensuring service location administrate tasks are complete and/or maintained in-line with company guidance and/or regulatory directives.
**Job Duties:**
+ Handle incoming phone calls and emails from ostomy customers regarding orders & customer service issues
+ Make outbound calls and sends emails to ostomy customers and other parties regarding orders & customer service issues
+ Speaks with ostomy customers by phone and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service
+ Make entries as appropriate in Medtrack, a proprietary system
+ Communicates with auditors to obtain Plans of Care; documentation required by insurance and chart...