OS&D/ Office Administrator

full-time Supervisors of Office and Administrative Support Workers

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.  

• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 

• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound   

• Requests by customers and terminals via phone calls or emails  

• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.  

• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.  

• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. <...