Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
Requests by customers and terminals via phone calls or emails
Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.