Job Description
The Opportunity
This position works at Umraniye location in the International Finance Division.
What You’ll Do
• Ensure that the Order Operations Department delivers the most effective service to our customers in order to achieve Abbott Turkey’s goal of excellence in customer satisfaction at global standards, and to monitor and publish indicators measuring the efficiency of customer services.
• Manage order operations processes and the team while identifying customer needs and expectations and develop action plans for the Order Operations team based on the insights gathered.
• Review existing policies, procedures, and processes; establish action plans to continuously improve order operations activities by eliminating and/or reducing non-value-added activities for customers.
• Act as a point of contact serving as a bridge between the customer and the departments supported, particularly on matters impacting customer satisfaction.<...