Order Management Voice process

Full time Information and Record Clerks

ERP Platforms
Oracle, SAP, LN, Syteline, Epicor, Sage, Syscom 
(multi-system proficiency expected)
CRM
Salesforce
Key Collaborators
Supply Chain, Logistics Order Management SAP
KEY RESPONSIBILITIES
•Own and manage a portfolio of complex, high-value, or technically demanding customer 
accounts end-to-end
•Handle escalated order exceptions including pricing disputes, supply constraints, quality claims, 
and delivery failures
•Review, validate, and resolve billing exceptions (incorrect invoices, short-pays, deductions) in 
coordination
•Lead coordination with freight forwarders, customs brokers, and logistics partners for complex 
international shipments including border crossing compliance
•Evaluate and recommend product substitutions and alternative solutions where customer 
requirements cannot be met as ordered
•Guide and validate pricing deviations, contract checks, and special pricing ...