Order Management Specialist

Cognex

Full-time Business Operations Specialists
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Location
Guadalajara, Jalisco, Mexico
Posted
June 24, 2026

Job Description

Job Description

Essential Functions:

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including r...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      June 24, 2026
    • Application Deadline
      August 03, 2026