Order Management Executive (SAP-Operations)

Full-time Management & Operations

Overview

We are seeking a proactive and customer-focused Customer Care/Order Management Executive (SAP-Operations) to join our Operations team. In this role, you will manage the end-to-end order-to-delivery process while ensuring a seamless customer experience.

You will act as the key link between customers, supply chain partners, and internal teams to resolve issues efficiently and uphold service excellence.

Responsibilities

• Manage end-to-end order processing from order placement to delivery
• Serve as the main point of contact for internal and external customers
• Coordinate with supply chain, logistics (3PL), and transporters to ensure timely deliveries
• Handle customer inquiries, returns, disputes, and issue resolution
• Ensure Actual Delivery Date (ADD) updates before month-end closing
• Submit E-Invoices via customer portals
• Pr...