Order Management Customer Call Support Team Lead (Bogotá)
Sanofi
Full-time
Cadena de suministro, logística y transporte
Location
bogotá, bogotá, distrito capital, Colombia
Posted
July 11, 2026
Job Description
Job Title
Order Management Customer Call Support Team Lead
Location: Bogotá, Colombia
About the Job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Management Customer Call Support Team Lead you will manage a team (8-15 analysts) that delivers the best service for sales orders management and customer requests in line with SLA ensuring a positive customer experience.
Main Responsibilities
- Supervise and lead a team delivering exceptional sales order and request management services to internal customers.
- Ensure accurate and efficient customer order capture into ERP systems with timely processing from order taking to invoicing.
- Monitor operational KPIs and ensure compliance with Sanofi ...