Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
Responsibilities
- Monitor and manage user tickets in Halo / JIRA within defined SLAs
- Troubleshoot and resolve incidents across Finance (R2R, P2P, O2C), HCM and SCM modules
- Log L1 and escape L2, L3 Tickets to Functional & Technical Agents or Oracle SRs
- Perform root cause analysis (RCA) and document knowledge base articles
- Ensure seamless handover communication for next-shift teams
- Provide functional support for Finance, HCM, and Supply Chain modules
Requirements
- 7–8 years of experience supporting Oracle Fusion Cloud ERP (Finance, HCM & SCM)
- Proven L1/L2 support experience with hands‑on in FBDI/ADFDI, OIC, and BI Publisher
- Expertise in Finance, HCM, and SCM modules
- Ability to work night shifts (2 PM to 11 PM) to cover US time zones
- Strong analytical, problem-solving, and communication skills