Location
kitchener, region of waterloo, Canada
Posted
May 28, 2026
Job Description
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
- Operations Management
- Operations Planning
- Operations Procedures
- Shipping and Receiving Oper...