Operations Team Lead

Full-time Transport / logistics / warehouse

Team Leader – Customer Service (International eCommerce Process) Location : Jaipur r Experience : 2–5 Year s We are looking for an experience d Team Leader – Customer Servi ce to lead an international eCommerce customer support team. The ideal candidate should have strong people management skills, experience handling customer service operations, and a proven track record of driving team performance in a BPO or eCommerce environmen t. Key Responsibilit iesLead, mentor, and manage a team of Customer Service Associates supporting international eCommerce custome rs.Monitor team performance to ensure KPIs, SLAs, quality, productivity, and customer satisfaction targets are achiev ed.Conduct regular coaching sessions, feedback discussions, and performance revie ws.Handle customer escalations and provide timely resolutio ns.Prepare daily, weekly, and monthly performance repor ts.Monitor attendance, scheduling, and workforce adheren ce.Collaborate with Quality, Training, and Operations teams t...