Operations Support Group Manager

Full-time Management & Operations

Responsibilities

• Design, oversee, and evaluate operative strategies to create efficient processes, improve the customer experience, and reduce losses to the institution.
• Design strategies that generate improvements.
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs).
• Ensure all policies and procedures are in place to keep operations running at the highest quality standards, minimizing Fraud and Regulatory Risks and providing customers with a positive experience.
• Develop proposals for all initiatives and communicate opportunities and progress against each proposal in a concise and timely manner to senior leadership.
• Provide judgments based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations.
• Negotiate internally and communic...