Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description
The Tier 1 Tech Service Support Engineer serves as the primary technical interface for B2B clients, responsible for incident resolution and service continuity. This role demands a blend of deep technical expertise in IP networking, Broadband and Mobile technology and IT services and strong customer relationship management. The engineer drives operational efficiency by managing end-to-end incident lifecycles, leading technical escalations, and meeting key performance targets such as MTTR, NPS, and SLA compliance to ensure high levels of customer satisfaction.
DUTIES AND RESPONSIBILITIES
Act as the first point of contact for B2B customers experiencing technical issues across Core Data, Broadband, Mobile, and IT services. Conduct initial tr...