Operations Support Agent Associate

FedEx

Full Time Information and Record Clerks
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Location
Lillestrøm, Akershus, Norway
Posted
July 16, 2026

Job Description

Job Description:
As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Key responsibilities:

  • Answer incoming calls from customers in relation to collection requests, along with delivery queries.
  • Sort and allocate premium and distance deliveries.
  • Check and investigate (if required) failed deliveries / collections. Prioritise and re-allocate any failed deliveries for the next day delivery.
  • Input data into our in-house tracking system.
  • Maintain clear and effective communication / collaboration with the team / manager and other depots.
  • Follow FedEx processes, procedures and controls as well as extern...

    • Job Details

    • Job Type
      Full Time
    • Category
      Information and Record Clerks
    • Date Posted
      July 16, 2026
    • Application Deadline
      August 25, 2026