Operations Supervisor (Control Tower)

Full-time Management & Operations

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Logistics sector to hire an Operations Supervisor (Control Tower) . This opportunity is based in Penang , within a regional Control Tower environment supporting global supply chain operations.

Position Overview

This role leads and supports control tower operations to ensure effective execution of end-to-end supply chain activities across multiple transport modes. It plays a critical role in driving on-time delivery, service quality, and continuous operational improvement.

Key Responsibilities

Day-to-Day Operations

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
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