Location
mexicali, baja california, Mexico
Posted
July 13, 2026
Job Description
Operations Supervisor – Call Center
Location: On-site.
Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Position Objective
We are looking for a talented Operations Supervisor who will oversee multiple teams supporting patients with financing, billing, and account management , ensuring operational efficiency, compliance, and strong collection performance while maintaining a high standard of customer care for healthcare clients and patients.
Key Responsibilities
- Ensure compliance with financial regulations and data privacy
- Monitor and analyze collection performance & customer experience metrics
- Prepare and analyze weekly productivity reports.
- Handle high-level escalations (disputes, complaints, hardship cases)
- Partner with QA/Training to improve call quality and compliance
- Coordinate calibration sessions with agents by revie...