Location
montreal, qc, Canada
Posted
July 13, 2026
Job Description
TELUS is seeking a Strategy Manager specialized in GTM Adoption Operations. This full-time role in Toronto involves leading process change for AI workflows across SMB.
In this role, you'll integrate strategies into operational realities while managing collaboration among diverse teams. Your daily engagement will ensure adherence to new workflows, while your hands-on experience in change management will prove vital. Strong communication and documentation skills will enable you to compile actionable insights and playbooks effectively.
Key Responsibilities:
• Map existing and new workflows for process change
• Act as a liaison between innovation and various functions
• Create and manage incident playbooks for smoother go-lives
• Monitor workflow adherence and surface potential blockers
• Drive improvements based on practical usage insights
Requirements:
• Over 3 years in cross-functional process redesign
• Pr...
In this role, you'll integrate strategies into operational realities while managing collaboration among diverse teams. Your daily engagement will ensure adherence to new workflows, while your hands-on experience in change management will prove vital. Strong communication and documentation skills will enable you to compile actionable insights and playbooks effectively.
Key Responsibilities:
• Map existing and new workflows for process change
• Act as a liaison between innovation and various functions
• Create and manage incident playbooks for smoother go-lives
• Monitor workflow adherence and surface potential blockers
• Drive improvements based on practical usage insights
Requirements:
• Over 3 years in cross-functional process redesign
• Pr...