Operations Processing Senior Associate

NTT DATA

Full-time Computer Occupations
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Location
Gurugram, Haryana, India
Posted
May 26, 2026

Job Description

Job Description

: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common IT-related problems. And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.
  • 3 to 5 years prior experience in a technical support role
  • Experience in help desk/call support etiquettes.
  • Strong problem solving, priority setting, and collaboration skills.
  • Attention to detail.
  • Adaptability to changing work environment and technologies.
  • Should have Good communication skills (listening, writing and speaking)
  • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
  • Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Manag...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      May 26, 2026
    • Application Deadline
      July 05, 2026