Operations Officer, Digital Banking (6 Months Contract)

Equitable Bank

Full-time Business Operations Specialists
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Location
Toronto, Ontario, Canada
Posted
July 17, 2026

Job Description

20% Customer Service

  • Perform a high level of Customer Service by promptly responding to client inquiries received from the Contact Centre, Fraud Group or directly from clients.

  • Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.

  • Resolving any issues that may arise and escalating as needed.

    • 30% Client Onboarding Review and Input


  • Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner. Rapidly triage and escalate complex issues to management for resolution. 

  • For each application being processed; ensure all required record keeping documentation has all been received in good order.

  • Confirm receipt of initial deposit and resolving discrepancies or recommending exceptions where and when appropriate.

  • Input the deposit details accurately into the banking system.

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026