Operations Monitoring Analyst

Full-time sales-and-related

Is this your next challenge as an Operations Monitoring Analyst?

The challenge is to:

The DFSC Monitoring Analysts (MA) is responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Monitoring includes the Network Operation Center (NOC), Batch Jobs and Security Operation Center (SOC). MA is also responsible in the execution of all the manual tasks according to its schedule as specified in the job sheets or adhoc requests.

• Monitor events covering NOC, SOC & Batch Jobs and perform initial diagnostic or recovery based on SOP’s or playbooks.
• Escalate to respective support engineer by making phone call and sending email for all P1 and P2 incidents. During escalation, standard response time must be achieved based on the defined SLA. For lower priority incidents, ticket dispatching to the resolving team will be enough.
• Pe...