Operations Manager

Full-time Customer service / support

We're Hiring || Operations Manager Location: Kolkat aProcess: Domestic Banking Proces s Key Responsibilitie s: Drive operational excellence and achieve business K PIsLead, mentor, and develop Team Leaders and frontline te amsMonitor productivity, quality, customer satisfaction, and process complia nceManage client expectations and stakeholder relationsh ipsIdentify improvement opportunities and implement process enhanceme ntsEnsure adherence to SLAs, operational metrics, and organizational polic ies Preferred Candidate Prof ile: Experience managing Domestic Banking/BFSI operations in a BPO enviro nmentStrong people management and stakeholder management s killsProven track record of delivering operational KPIs and business out comesExcellent communication, analytical, and problem-solving abil itiesGraduation is mand atory