Location
Tampa, Florida, United States
Posted
July 18, 2026
Job Description
About this role
At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects clients with flexible, high-quality US-based contact center talent on a platform that is designed to scale their workforce in just a few clicks. As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in the right seats, training resources enable quality, and operational signals are turned into timely, tactical decisions that protect SLA performance and margin.
What you'll own
- End-to-end campaign delivery: own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts.
- Agent matching & success: move agent 1099s through ShyftOff's pipeline and place...