Job Description
The Operations Manager – Service will be responsible for managing the daily service operations of XAD's Auto Division. The role will focus on customer intake, service scheduling, job card management, quotation coordination, customer approvals, CRM follow-up, complaint handling, service delivery coordination, invoicing support, and overall service workflow control.
The Operations Manager – Service will act as the main coordination point between customers, the Maintenance Manager, workshop team, admin team, CRM team, procurement, and finance. The role must ensure that customers receive timely updates, jobs are properly tracked, approvals are documented, and service commitments are achieved.
Key Responsibilities
1. Service Operations Management
Manage day-to-day service operations from customer request, appointment scheduling, vehicle/job intake, job card opening, service tracking, and final delivery.
2. Custo...