Location
ottawa, on, Canada
Posted
June 16, 2026
Job Description
Elevate operational efficiency as an Operations Manager with TELUS. Focus on workforce planning, scheduling, and delivering exceptional service throughout Canada in this strategic leadership role.
In this position, you will oversee the Customer Excellence & Field Solutions team with over five years of leadership experience. Your mission is to enhance customer appointments by ensuring the right technician skills while managing service costs effectively. You will lead workforce planning efforts, collaborate with various departments, and boost overall operational excellence.
Key Responsibilities:
• Lead workforce planning for field service demands
• Monitor performance metrics and take corrective actions
• Identify and manage resourcing risks effectively
• Collaborate with teams to support service initiatives
• Build high-performance teams with clear objectives
Requirements:
• 5+ years of leadership experience and cultural engagement
• Expertise in workforce ...
In this position, you will oversee the Customer Excellence & Field Solutions team with over five years of leadership experience. Your mission is to enhance customer appointments by ensuring the right technician skills while managing service costs effectively. You will lead workforce planning efforts, collaborate with various departments, and boost overall operational excellence.
Key Responsibilities:
• Lead workforce planning for field service demands
• Monitor performance metrics and take corrective actions
• Identify and manage resourcing risks effectively
• Collaborate with teams to support service initiatives
• Build high-performance teams with clear objectives
Requirements:
• 5+ years of leadership experience and cultural engagement
• Expertise in workforce ...