Operations Manager - Mortgage/Call center Operations

U.S. Bank

Full-time other-general
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Location
Chennai, India, India
Posted
July 04, 2026

Job Description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atβ€”all from Day One.

**Job Description**

+ Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).
+ The Operations Manager is responsible for leading a team of approximately 11 Business Risk Specialists (Quality Management testers) performing call monitoring and Loss Mitigation testing across multiple default servicing functions.
+ This role provides oversight to ensure accuracy, completeness, timeliness, adherence to procedures, and compliance with applicable laws and regulations.
+ The Operations Manager is accoun...