Location
mkuze, mkuze, South-Africa
Posted
July 18, 2026
Job Description
Duties:
Hotel Operations:
Support the General Manager in the day-to-day operation of the hotel
Assist in overseeing Front Office, Housekeeping, Food & Beverage, Safaris, Maintenance,
Spa and Guest Services
Ensure effective communication and coordination between departments
Drive operational standards and service consistency throughout the property
Monitor guest satisfaction and implement continuous improvement initiatives
Act as Manager on Duty as required
Guest Experience:
Champion exceptional guest experiences across all touchpoints
Ensure guest feedback is monitored and acted upon
Lead service recovery where required
Identify opportunities to enhance the guest journey and strengthen the propertys reputation
Promote a culture of hospitality, accountability and attention to detail
Leadership & Team Development:
Hotel Operations:
Support the General Manager in the day-to-day operation of the hotel
Assist in overseeing Front Office, Housekeeping, Food & Beverage, Safaris, Maintenance,
Spa and Guest Services
Ensure effective communication and coordination between departments
Drive operational standards and service consistency throughout the property
Monitor guest satisfaction and implement continuous improvement initiatives
Act as Manager on Duty as required
Guest Experience:
Champion exceptional guest experiences across all touchpoints
Ensure guest feedback is monitored and acted upon
Lead service recovery where required
Identify opportunities to enhance the guest journey and strengthen the propertys reputation
Promote a culture of hospitality, accountability and attention to detail
Leadership & Team Development: