Job Description
The Restaurant Operations Manager oversees day-to-day operations to deliver consistent guest experiences, healthy unit economics, and strong team culture. This role owns cost control, staffing and training, SOP adherence, food safety, vendor management, and continuous improvement across [number] location(s), aligning operations with brand standards and growth goals.
Key Responsibilities
Operations and Service Excellence
Ensure flawless shift execution across FOH/BOH, maintaining speed of service, cleanliness, and brand standards.
Monitor guest feedback, review scores, and mystery shop results; drive corrective action plans.
Conduct routine manager walks, line checks, and opening/closing audits.
Financial and Cost Control
Manage P&L drivers: labor, COGS, waste, comps/voids, and controllables.
Build labor plans and schedules to sales forecasts; track labor cost % and productivity (sales per labor hour)...