Job Description
Voyago, Transdev Ontario, is hiring an Operations Manager for our Logistics Centre to oversee both the Call Centre and Dispatching daily operations. This is an immediate opening for a new full time role.
Reporting to the General Manager, the Logistics Centre Manager is responsible for leading the daily operations of a fast-paced Dispatch and Call Centre, ensuring the efficient coordination of non-emergency medical transportation services while delivering an exceptional customer experience. This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators, providing leadership, coaching, scheduling, and performance management to ensure service levels are consistently achieved.
Primary Responsibilities
Operations <...