Location
cape town, city of cape town metropolitan municipality, South-Africa
Posted
July 24, 2026
Job Description
Job Title: Operations Manager - Insurance
Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Lead people. Drive performance. Make an impact. We’re looking for a dynamic and motivated Operations Manager to lead high-performing teams in a fast-paced insurance/BPO environment. If you’re passionate about coaching leaders, improving performance, and building strong client relationships, this could be your next big opportunity.
What you’ll do
- Lead with impact
- Manage and inspire a team of Team Leaders across sales, customer service, and claims
- Drive operational performance, service delivery, and client satisfaction
- Deliver results
- Monitor KPIs, client scorecards, attendance, adherence, and financial performance
- Identify o...