Job Description
We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Operational Manager who has a demonstrable background in leading Customer Contact operations.
Location: Durban, SA. (Relocators will not be considered)
Working Hours: EST (4pm - 2am SA time) US Campaign experience Essential
Essential background: Contact Centre leadership and a mindset towards Data, Insights, and First Contact Resolution (FCR) improvement. You MUST have experience in an Operations Manager role for a BPO
Monthly salary: 35 - 40 ZAR + monthly bonus + bens
You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:
Monitoring and evaluating campaign performance against KPI’s relating to to sales & service Motivating and inspiring managers, leaders and staff and facilitating exciting career development Ensur...