Operations Manager | Bohol

Full-time Management & Operations

Operations Manager

Lead your department, helping teammates and team leaders achieve their potential and meet KPIs consistently to deliver an excellent customer experience to our clients.

Responsibilities

• Devise effective plans so each teammate and team leader can reach their targets.
• Identify the strengths and weaknesses of teammates and team leaders and guide and develop them accordingly.
• Assign tasks that capitalize on strengths while addressing weaknesses.
• Gain trust and respect through regular communication, one‑on‑one sessions, and showing value.
• Add, improve, or eliminate daily processes and practices to support these duties.

Requirements

• At least 3 years of experience in customer experience operations and management roles.
• Skills in leading and managing an operations team.
• Good track record of meeting and delivering targets.
• Excellent verbal and written ...