Location
appleton, nl, Canada
Posted
July 16, 2026
Job Description
Role Summary
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability to maximize technician success and retention, and to ensure overall service quality to maximize customer retention.
Key Performance Indicators
- Customer Satisfaction & Retention
- Technician Retention
- Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
- Team Safety Performance
- Route Completion
- Branch Schedule Efficiency
- Sales Growth
- Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention
- Recruit / hire residential and/or commercial pest, te...