Location
madrid, comunidad de madrid, Spain
Posted
June 02, 2026
Job Description
To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.
- Location: Madrid
- Category: Operations
- Type: Permanent
Key Duties (Including but not limited to):
- Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
- Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
- Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
- Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
- Strong understanding of insurance operations, ideally in commercial lines (underwriting...