Job Description
Title: Operations Management Trainee
Operations Management Trainee (ARM3) supports the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift operations. The ARM3’s responsibilities include monitoring, analyzing and recommending action plans relating to shift performance in all KRAs. The role also gathers data for marketing program development, provides marketing support requirements, and implements the suggestive selling program.
The ARM3 checks store preparedness for new products (NP) during the shift. The ARM3 is tasked to implement Food Safety, Cleanliness and Condition (FSC) plans, drive Gold Standard Consistency (GSC) compliance during the shift, and provide feedback to function holders when needed.
To gauge customer satisfaction, the ARM3 implements the Alagang Jollibee (AJ). This Manager monitors the performance of the 3rd party service provider versus Service Level Agreement (SLA).
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