Job Description
As an Operations Management Specialist, you will lead teams responsible for ensuring operational performance, stability, and continuous improvement of assigned service offerings across pre‑production and production environments. You will oversee incident, problem, change, and service request management to ensure services consistently meet defined SLAs, KPIs, security, and compliance standards. The Operations Manager drives automation, observability, operational readiness, and cost efficiency, and works closely with Product, Delivery, Delivery, Agile Release Trains (ARTs), and vendors to embed operational excellence throughout planning, delivery, and ongoing support.
Main Responsibilities
Collaboration & Service Leadership
Provide day‑to‑day leadership and direction to managed service partners to ensure effective execution of operational activities
Coordinate and align vendor teams supporting pre‑production and production environments
Fo...