Operations Lead – KPI & Client Success
Teleperformance
Full-time
Operations & Business Administration
Location
cape town, western cape, South-Africa
Posted
July 01, 2026
Job Description
Teleperformance is seeking an Operations Manager in Cape Town, South Africa. The candidate will oversee the effectiveness of Quality standards, manage performance metrics, and lead a team of leaders. Essential qualifications include 2-3 years of experience in the BFSI sector and proven management of a Financial/Regulated/contact center. The role demands strong KPI management skills and the ability to create a positive work environment. Join a dynamic team committed to delivering the best for clients.
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