Job Description
Job Description -
- Manage and lead a team of 150+ members with a direct span of control of 3-4.
- Ensure SLA maintenance and quality assurance across operations.
- Develop and implement strategic planning initiatives.
- Handle crisis management and problem-solving activities.
- Collaborate with senior management to align operations with business goals.
- Monitor and analyze performance metrics to drive improvements.
- Foster a positive work environment and team culture.
- Managing Voice program from premium contact centers.
Criteria's -
- 12 – 16 years’ of work experience with hands-on exposure working in background verification voice proces
s
- Excellent Communication skills to collaborate effectively within the tea
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- Experience in managing a team size of at least 150 member
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- Graduate from recogni...