Job Description
Operations Customer Service RepresentativeLocation: MonterreyReports To: Mexico Operations ManagerEnvironment: HybridWork Schedule: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Purpose of Your WorkAs an Operations Customer Service Representative working within Redwood Mexico, you will be responsible for supporting our Mexico customers through daily operational duties.How You Make a Difference EverydayAccurately and efficiently coordinate carrier operation to ensure daily capacity & status updatesCoordinate capacity to match customer needs amongst existing carrier base (carrier management)Provide trailer details for traceability and documentation purposesRecord ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriersProvide customer with visibility and send updated status reportCoordinate with carriers to establish regular updates and tracking...