Operations Coordinator OSC

Full-time Management & Operations

Job Description

• Direct contact and responsible to answer incoming calls, evaluate requirements and forward to relevant executive for action as required.
• Coordinate and support through the International SOS Assistance Network for any security or medical support for Iqarus deployed staff on any project or operation, including head office visitors.
• Support the processing of and management of insurance claims for field staff as required.
• Monitor staff movement via tracking services including Track24, International SOS systems and Chubb systems.
• Review the security status of all countries of deployment, report and share security alerts with all internal departments as required.
• Establish active tracking processes for all extreme risk locations where required and support deployments as mandated.
• Continuously review and improve OSC processes and procedures, updating them to reflect current operational activities.
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