Location
madrid, comunidad de madrid, Spain
Posted
July 06, 2026
Job Description
Operations Coordinator – Responsibilities
- Run our insurance or health services processes – operating the day‑to‑day tasks such as invoicing, claims treatment, and network management, and supporting internal teams through documentation.
- Ensure the day‑to‑day follow‑up and monitoring of our operations.
- Flag risks and opportunities and provide insights that drive process improvement.
- Contribute to the definition and ownership of the best monitoring scheme to track volumes, efficiency and SLAs – identifying risks and areas of improvement for internal teams and external service providers.
- Supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiation rounds, and maintain daily communication to ensure business continuity.
- Perform controls on our daily operations to confirm correct decisions were made and identify training needs, internally and externally.
- Escalate feedback, help pr...