Location
Havant, Hampshire, United Kingdom
Posted
July 22, 2026
Job Description
Job Title: Operations Centre Analyst
Location: Portsmouth
Key Responsibilities
Work closely with team members to support daily operations and tasks.
Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
Monitor servers and systems to spot and respond to any issues, using our event management tools.
Assist specialist teams with resolving technical problems.
Follow set processes and guidelines to fix incidents and problems.
Provide updates on ongoing incidents, keeping everyone informed.
Contribute to updating knowledge articles, helping improve the service desk's efficiency.
Help generate reports using data from our service management system.
Support software rebuilds or deployments following system failures.
Help with software configuration and deployment tasks.<...
Location: Portsmouth
Key Responsibilities
Work closely with team members to support daily operations and tasks.
Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
Monitor servers and systems to spot and respond to any issues, using our event management tools.
Assist specialist teams with resolving technical problems.
Follow set processes and guidelines to fix incidents and problems.
Provide updates on ongoing incidents, keeping everyone informed.
Contribute to updating knowledge articles, helping improve the service desk's efficiency.
Help generate reports using data from our service management system.
Support software rebuilds or deployments following system failures.
Help with software configuration and deployment tasks.<...