Job Description
KEY RESPONSIBILITIES
This position will assist in the support of the production state of the eCommerce websites by handling the initial triage of Casino critical production incidents and working with the SRE team to manage the incident, bug, and enhancement intake process. The e-com. Operations Analyst will have a good grasp of data analytics, strategy, business rules, and agile methodologies to ensure production is performing optimally. The analyst should have effective analytical abilities to evaluate issues and develop solutions as well as strong interpersonal skills to foster collaboration among colleagues and other departments. They are responsible for understanding current business practices and goals, working with internal and external business partners (i.e., epi, call center, product teams, etc.), and understanding business impact and priority. The role serves as a bridge between the eCommerce development teams and our guest/customer experience needs.
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