Operations Analyst

Full-time Inteligencia empresarial y análisis

Responsibilities

• Client Onboarding Support
  • Support new client onboarding from application through activation, ensuring all required documentation and information is collected accurately and on time.
  • Serve as a friendly, responsive point of contact for new clients during onboarding, answering questions and guiding them through next steps.
  • Track onboarding status across clients and flag delays or blockers to the Customer Care and Ops Lead.
• Transaction Follow‑Up
  • Monitor new transactions and proactively follow up with clients and internal teams to ensure timely completion.
  • Identify and escal​ate transaction issues or delays before they become client‑facing problems.
  • Maintain clear, up‑to‑date records of transaction status for reporting purposes.
• Operations Support (Mexico Team)
  • Provide day‑to‑day support to the Mexico operations team on recurring administ...